At Discount Equipment, we are committed to providing fast, secure, and professional delivery of all equipment, parts, and attachments across Canada and the USA.

1. Order Processing

• Orders are processed within 24–72 business hours after full payment is received. 
• A shipping confirmation and tracking number will be provided once your order has been dispatched. 
• Processing times may vary during peak seasons or high-volume periods. 

2. Shipping Methods

• Courier Shipments: Small to medium orders are shipped via trusted carriers such as Purolator. 
• Freight Shipments: Heavy or oversized orders are shipped via LTL freight carriers. 

3. Weight & Handling Policy

• All shipments are subject to a minimum 60 lb shipping threshold. 
• Orders exceeding 60 lbs may be split into multiple parcels, with shipping charges applied to each parcel. 
• Orders exceeding 100 lbs must be shipped on a skid (pallet) for safe transport. 
• For pallet shipments, customers must contact us directly to arrange freight shipping or pickup. 

4. Shipping Rates & Charges

• Shipping costs are calculated based on: 
  • Delivery location (postal/ZIP code) 
  • Total weight and dimensions 
  • Shipping method (courier vs freight) 
• Additional charges may apply for: 
  • Residential delivery 
  • Liftgate service 
  • Remote or rural locations 

5. Delivery Timeframes

• Standard delivery: 2–5 business days (regional) 
• Extended delivery areas: 3–10 business days 
• Freight delivery timelines vary depending on carrier and destination 

Note: Delivery times are estimates and not guaranteed.

6. Freight Delivery Requirements

• Customers are responsible for: 
  • Ensuring the delivery site is accessible for freight trucks 
  • Providing unloading equipment (e.g., forklift) if required 
• If no unloading equipment is available, a liftgate service must be requested in advance (additional charges apply) 

7. Damaged, Missing, or Lost Shipments

• All shipments must be inspected upon delivery 
• Any visible damage must be: 
  • Noted on the delivery receipt 
  • Reported within 48 hours of delivery 
• Failure to report damage within this timeframe may void any claim 
• Claims are subject to carrier investigation and approval 

8. Order Pickup

• Local pickup is available by appointment only 
• Orders must be paid in full prior to release 
• Valid ID may be required at time of pickup 

9. Ownership & Risk of Loss

• Ownership and responsibility for goods transfer to the customer once the shipment leaves our facility 
• We are not liable for delays caused by: 
  • Shipping carriers 
  • Weather conditions 
  • Customs or cross-border processing 
  • Unforeseen logistical issues 

10. Important Notice

• Shipping policies are subject to change without notice 
• By placing an order, the customer agrees to all shipping terms outlined above 

Trusted Shipping Commitment

✔ Fast Processing
✔ Secure Packaging
✔ Reliable Carriers
✔ Professional Freight Handling